TERMS OF SERVICE
This website https://www.playpartnersclare.com/ is owned and operated by Play Partners Pty Ltd (ABN 57 967 785 011) which presides in Australia, and whose terms of service ("terms") as outlined in this section are written in accordance with the Australian Competition & Consumer Commission (ACCC) guidelines, the National Disability Insurance Scheme (NDIS), and the Australian Health Practitioners Regulation Agencies (AHPRAs) code of conduct.
By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, do not use our website and do not access our services.
Payments
We remain a cashless business so all services will be invoiced. We ask that all clients (plan-managed and self-managed NDIS participants, private and EPC Medicare clients) pay invoices within 14 days from date of service. This allows us to continue to operate on an invoice rather than pay on the day system
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Cancellations
Play Partners cancellation policy for all services aligns with the NDIS cancellation policy
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There is a 100% cancellation fee charged for cancellations made less than 2 business days prior to the scheduled appointment.
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This policy takes into consideration the challenge of filling late cancellation appointments. It also gives concession to providers who work in this space, acknowledging the nature of early intervention business, the complexity of family life and the provision of services in education spaces all of which contribute to difficulties maintaining business viability in this sector.
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By keeping our cancellation policy consistent with NDIS rules, we are able to maintain an equitable service where operations don’t need to prioritize one form of payment over another.
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We are always happy to reschedule a cancelled appointment within 7 days, pending clinician availability.
Feedback & Complaints
Play Partners provides opportunity for verbal feedback and complaints as well as written communication via the Play Partners Feedback Form.
Play Partners follows the grievance procedure as per Play Partners HR manual p 65 with additional provisions for consumers and NDIS participants to seek advocacy and follow up any unresolved complaints with APRHA or the NDIS commission.
Feedback and complaints inform part of Play Partners quality improvement process.
In addition to this staff are encouraged to voice concerns and provide feedback that contributes to quality improvement in service delivery.